Refund Policy
Last revised October 11, 2026
Before you pay: take the free 24-hour test. It is the same service as a paid plan, so you can check everything first.
Refund window
If IPTV Xtream cannot provide you with a working service, you may request a fix or a full refund within 7 days of payment. This covers cases such as a login that never arrives or never connects despite our help.
How we handle quality complaints
We first try to solve the problem with you: most playback issues come from app settings or the local network and can be fixed. If an issue on our side cannot be resolved, we refund.
Not refundable
- Change of mind after the service has been used.
- Fees paid to third-party app developers for their players.
- Problems caused solely by your device or internet connection.
- Logins suspended for breaching the terms of use.
- Individual channels changed or withdrawn by broadcasters while the service as a whole works.
Requesting a refund
Write to us through the contact page, select "Billing", and include the email used for the order and a short description. Approved refunds are returned to the original payment method; timing depends on the payment provider.